Our Appointment System

 

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Appointments

You can now book appointments online via the apps, or the Doctorlink triage and booking service.

Whenever possible we ask that patients use the online services for booking and cancelling appointments; this frees up both the staff andphone lines to help patients with urgent issues.

Routine appointments can be booked upto 6 weeks in advance.

A doctor's appointment

For patients who can’t use the online services, or can’t find what they need, you can call the surgery to book appointments. Please note that the receptionists are trained to ask questions in order to help you to receive the right care for your condition. All information will be treated in the strictest confidence.

The phones are very busy first thing in the morning and particularly on Mondays and Fridays. If it is not urgent, you will get through more quickly outside of these times.

Appointments can be telephone appointments, video consultations (you will need a smartphone) or face to face.

Please remember - standard appointments are for 10 minutes; the doctor or nurse will not be able to deal with multiple problems in a single appointment. Please let the receptionist know when you book the appointment if you think you may need a longer appointment. Situations where you will always need a longer appointment are:

  • For cervical smear screening
  • For an annual review eg asthma, heart disease, lung disease, diabetes, mental health
  • Where an interpreter is needed

Urgent appointments are offered on the same day for severe pain/illness/possible malignancy.

If your condition is critical eg severe chest pain, shortness of breath or stroke- don’t delay, dial 999.

We also offer some late appointments 1 day a week and some Saturday morning clinics as part of the improving patient access initiative. This is aimed at those who work away from the Surgery and cannot make routine appointments during the day. These are pre-bookable appointments only.

 

Doctorlink

You can now also use our new service Doctorlink where you can check your symptoms online with the symptoms checker. The symptom checker will ask you a number of questions to help to identify your problem. The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self care. If your outcome indicates that an appointment is required at the Surgery you will need to click on the request appointment link. Once the request has been submitted, you will then be contacted by the practice team, to arrange an appointment within the identified time frame (the appointment time frame will show in the outcome of your symptom checker). Please remember at this time we recommend telephone or video calls during the pandemic where possible. You can only be seen by a GP if clinically indicated.

 

Telephone advice

Our nurses are available to help you with advice on all aspects of health care.

Your pharmacist is trained to offer advice and help.

Learn more about the Pharmacy First Scheme

Telephone consultations can be booked with a doctor. They will ring you on the agreed date and approximate time on the telephone number you have given.

 

Cancelling your appointment

If you are unable to come to your appointment, please phone to cancel. We can then offer the appointment to someone else.

Keep it or cancel it poster